We are currently seeking an experienced Call Center Representative to
support our various administrative and organizational tasks.
You are the first point of contact for our valued members. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service.
Growth and advancement opportunities
What You Will Do:
Field incoming calls from clients requiring about the order, product and service.
Understand the nature of the reason for contact, and document the details promptly and accurately.
Maintain a compassionate and composed demeanor, especially during high-intensity calls.
Relay critical information to the internal and external teams to expedite the any process.
Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.
Work-From-Home Requirements:
Dedicated, quiet workspace without interruptions.
You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
Demonstrated ability to uphold productivity and confidentiality in a remote setting.
Regular attendance in virtual team meetings and training sessions.
Availability during standard business hours and flexibility for possible shift adjustments.
What You Will Need:
Prior customer service experience. Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus.
Ability to provide excellent customer service and thrive in a high-volume call environment.
Excellent communication skills, both verbal and written.
Empathy and a strong desire to help those in distress.
Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.
Comprehensive understanding of maps, GPS systems, and traffic safety rules.
Proficiency in Microsoft Teams and Outlook.
High School diploma, GED or equivalent.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide clients peace of mind and value.
If you believe you have the skills, experience, and drive to excel in this role, we encourage you to apply.
...Put your Insurance Experience to work FROM HOME! At WAHVE , we value significant insurance experience and want to revolutionize the... ...BENEFITS OF BECOMING A WAHVE VINTAGE EXPERT ~ Health insurance based on eligibility. ~401(k) with a 4% match. ~...
...Job Title: Virtual Office Assistant Company: EcoWay Voyagers Location: Remote Job Description: As a Virtual Office Assistant at EcoWay Voyagers, you'll play a crucial role in supporting the smooth functioning of our administrative operations. Working remotely...
...POSITION: FAMILY ADVOCATE REPORTS TO: FAMILY ADVOCACY PROGRAM DIRECTOR General responsibilities: Under the direction of the Family Advocacy Program Director, the Family Advocate has primary responsibility for providing victim advocacy, accompaniment, follow...
Wound Care NurseCompensation: $50-$55/completed visit depending on licensingYou have the power to change lives!Are you looking for a nursing career where you can make a difference in peoples lives? Do you want to work for a home care agency that genuinely values...
...Join Team Sunshine: Transforming Solar, Construction, and HVAC in New England! Ranked #2 Solar Installer by Forbes, Team Sunshine is... ...are looking for appointment setters and closers for our Direct Sales Division. Position: Field Marketing Sales Representative Responsibilities...