Salary
$21.30 - $34.06 Hourly Location : Dothan, AL Job Type FULL TIME Job Number 256-24-01 Department POLICE Opening Date 04/01/2024 Closing Date 3/31/2025 11:59 PM Central Description Advertisement Closing Date - March 31, 2025***Applications will be reviewed every 10 days.******Supporting Documents are required at the time of application submission.*** WORK SCHEDULE6am - 6pm or 6pm - 6amWork four days/Off three days. This position is responsible for answering emergency and non-emergency calls and for dispatching appropriate personnel. Major Duties Receives and screens incoming calls from the public and other user agencies; categorizes and prioritizes calls, including 911 calls.Determines and dispatches the appropriate emergency personnel to incident locations; provides emergency medical instructions to callers prior to the arrival of responders as needed.Receives and processes non-emergency calls; forwards to appropriate department; receives and processes after-hours complaints from the public.Inquires, retrieves, and monitors data from ACJIC/NCIC database; ensures compliance with rules and regulations; retrieves information related to outstanding warrants, criminal histories, driver histories, vehicle histories, etc.; disseminates information related to criminal histories, driver histories, terrorist threats, felon registration, sex offender registration, lost or stolen items, missing persons, etc.Maintains contact with emergency personnel in the field; provides information to responding units regarding location, directions, changes to circumstances, etc.; responds to information requests from responding units.Provides pre-arrival instructions to callers in compliance with Emergency Medical Dispatch guidelines.Coordinates assistance from other agencies and/or departments as requested, including contacting other agencies for response to specific situations.Operates telecommunications equipment, including radios, telephones, CAD, mapping systems, telecommunications devices, weather monitoring equipment, etc.Monitors and utilizes non-emergency radios as needed.Monitors security cameras.Performs related duties.KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED BY THE POSITION Knowledge of emergency communications principles and practices.Knowledge of ACJIC/NCIC policies and procedures.Knowledge of emergency dispatch procedures.Knowledge of radio and telecommunications equipment.Knowledge of CAD system functions and maintenance.Skill in the use of computers and job-related software programs.Skill in making decisions in high pressure and emergency situations.Skill in public relations.Skill in interpersonal relations.Skill in oral and written communication. SUPERVISORY CONTROLS The Communications Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the results. GUIDELINES Guidelines include ACJIC/NCIC guidelines, state and federal regulations, HIPPA regulations, general orders, APCO policies training guidelines, medical controls, and city and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application. COMPLEXITY/SCOPE OF WORK The work consists of related emergency communications duties. The necessity of responding to unforeseen and emergency situations contributes to the complexity of the work.The purpose of this position is to participate in the receiving of emergency and non-emergency calls and in dispatching emergency service personnel as appropriate. Successful performance contributes to the efficient and effective response to emergency and life-threatening situations. CONTACTS Contacts are typically with department personnel, other city personnel, representatives of other emergency services agencies, hospital and other medical personnel, representatives of a variety of external agencies, and the public.Contacts are typically to give or exchange information, resolve problems, provide services, and motivate persons. PHYSICAL DEMANDS/ WORK ENVIRONMENT The work is typically performed while sitting at a desk or table.The work is typically performed in a Communications Center. SUPERVISORY AND MANAGEMENT RESPONSIBILITY None. Minimum Qualifications Graduation from a standard senior high school or GED equivalent, as recognized by the United States Department of Education (USDE) or Council on Higher Education Accreditation (CHEA); andMust be at least 19 years of age; andTwo (2) years work experience as a Police, Fire, EMS and E911 dispatcher; orOne (1) year current continuous experience as a Public Safety Calltaker with the City of Dothan in the Communications Officer progression.Possession of current certification in Association of Public Safety Communications Officials (APCO) Public Safety Telecommunicator I (PST1) course (40 hours initial course) or other state and/or agency equivalent certification; andPossession of current certification in American Heart Association Cardiopulmonary Resuscitation (CPR) Course or American Red Cross equivalent; andPossession of current certification in National Crime Information Center (NCIC) and Alabama Law Enforcement Agency (ALEA) Criminal Justice Information Center (ACJIC) certification or other state equivalent certification in the use of the Criminal Justice Information Center and the FBI National Crime Information Center systems.Possession of current certification in Association of Public Safety Communications Officials (APCO) Emergency Medical Dispatch (EMD) Course (32 hours initial course, 12 hours annual recertification) is preferred.Possession of current certification in Association of Public Safety Communications Officials (APCO) Communications Training Officer (CTO) Course (32 hours initial course, 12 hours annual recertification) is preferred.Completion of Public Safety Answering Point (PSAP) training in Southern Software Computer Aided Dispatch (CAD) is preferred.Completion of Public Safety Answering Point (PSAP) training in Southern Software Records Management System (RMS) is preferred.Completion of Public Safety Answering Point (PSAP) training in Southern Software Mapping Data System (MDS) is preferred.Completion of Public Safety Answering Point (PSAP) training in Motorola Emergency Communications System ECS-1000, Solacom 9-1-1 Equipment is preferred.Completion of Public Safety Answering Point (PSAP) training in Public Safety Radio Training/Experience in actual radio transmission environment is preferred. CONDITION OF EMPLOYMENT/PROMOTION/DEMOTION/TRANSFER The City of Dothan's Police Department will administer a polygraph examination to anyone hired/promoted/demoted/transferred into the Police Department. The examination will be a question and answer test that covers areas of your background, including but not limited to your employment application, employment history, and involvement in criminal activity, such as thefts and domestic violence, drug usage and participation in the distribution of illegal and legal prescription medications. Necessary Special Requirements Ability to obtain certification and recertification the Association of Public Safety Communications Officials (APCO) Emergency Medical Dispatch (EMD) course per department standards and requirements.Ability to obtain certification as an Association of Public Safety Communications Officials (APCO) Communications Training Officer (CTO).Must maintain information confidentiality throughout entire employment.An applicant must be able to continuously progress satisfactorily throughout the training program within the probationary period.An applicant for this position is subject to various background investigations up to and including a criminal, credit, past employment, and reference checks.Employees are required to submit to Drug and Alcohol testing in accordance with the City of Dothan police, which includes pre-employment and random tests for the duration of employment in this position. (PBA 8/13/12)Must meet the City of Dothan's employment physical standards, which include drug/alcohol testing.Application / Examination Qualified applicants will be evaluated based on training and experience as documented on their application. This evaluation will comprise 100% of their final grade. Applicants with a disability who feel they need accommodation should contact the Personnel Department in writing on or before the closing date of this advertisement by emailing An Equal Opportunity, Affirmative Action Employer The City of Dothan provides a diverse package of benefit programs: Vacation 12 Vacation Days per calendar year Holidays 12 Paid Holidays per calendar yearMedical and Dental Insurance: Offered through Blue Cross/Blue Shield of Alabama. Rates vary based on coverage selectedRetirement Plan: Administered Through The Retirement Systems Of AlabamaLife Insurance Administered through Unum Life. No cost for eligible employees Military Leave up to 21 working days per calendar year with Military Orders Direct Deposit Employees may elect to have their payroll check deposited directly into their bank account Employee Health Clinic Industrial Nurse on duty for work related injuries and minor illnesses Other benefits include: Cafeteria plan, Credit Union, Deferred Compensation plans, Employee Assistance Program, Physical Fitness Program, Jury Duty Leave and more..... Note: All benefits are subject to eligibility requirements. Individuals are responsible for any related fees or charges that may apply. 01 Supplemental Questions : This information will be used to determine your placement on the employment register and if you meet the basic qualifications as listed on the job posting. Therefore, please give detailed descriptions of your job duties. You must thoroughly complete the Education and Work Experience sections of the application and the Supplemental Questions. Answer all questions as accurately and with as much detail as possible. Some questions request an explanation to support a "yes" answer. Your explanation should contain experience, education, etc., to show that you do possess whatever skill, knowledge or experience being addressed in the question. Employment and volunteer experiences used to answer any of the questions below must be listed on your application. If you use military experience to meet the experience requirements, do not give dates of your entire tour of duty, rather, you should indicate on your employment application, the month and year you began performing these duties and the month and year you stopped. I have read and understand the above statement and will submit any required verification or supporting documents by the closing date of this advertisement. 02 Which best describes your highest completed level of education? NoneHigh School Diploma or GEDAssociate's DegreeBachelor's DegreeMaster's Degree or higher 03 Which best describes your recent work experience as a Police, Fire, EMS, and E-911 dispatcher ? No experience0 - 5.9 months6 months - 0.9 year1 - 1.9 years2 - 4.9 years5 - 9.9 years10 - 14.9 yearsMore than 15 years 04 List employer/s where you gained the experience in question #3 . Employer(s) must be listed in both the work history section of your application and in your response below to receive credit. If none, type "N/A" in the space below. DO NOT INDICATE "SEE RESUME."05 List examples of duties performed to support your answer in question #3 . Employer(s) must be listed in the work history section of your application to receive credit. If none, type "N/A" in the space below. DO NOT INDICATE "SEE RESUME."06 Check each of the following that you possess current certification :NOTE: In order to be considered, you must submit a current copy of your certification/course/license when you submit your application . You may submit by mail or in person to the City of Dothan, Personnel Department, 126 N St. Andrews Street, Room 116, Dothan, AL 36303, by fax to (334) 615-3189, or by email to [email protected]. Association of Public Safety Communications Officials (APCO) Public Safety Telecommunicator I (PST1) course (40 hours initial course) or other state and/or agency equivalent certificationAmerican Heart Association Cardio Pulmonary Resuscitation (CPR) Course or American Red Cross equivalentNational Crime Information Center (NCIC) and Alabama Law Enforcement Agency (ALEA) Criminal Justice Information Center (ACJIC) Certification or other state equivalent certification.None 07 Check each of the following that you possess current certification :NOTE: In order to be considered, you must submit a current copy of your certification/course/license when you submit your application . You may submit by mail or in person to the City of Dothan, Personnel Department, 126 N St. Andrews Street, Room 116, Dothan, AL 36303, by fax to (334) 615-3189, or by email to [email protected]. Association of Public Safety Communications Officials (APCO) Emergency Medical Dispatch (EMD) Course (32 hours initial course)Association of Public Safety Communications Officials (APCO) Communications Training Officer (CTO) Course (32 hours initial course)None 08 Check each of the following that you have Training Or Experience Southern Software Computer Aided Dispatch (CAD)Southern Software Records Management System (RMS)Southern Software Mapping Data System (MDS)Motorola Emergency Communications System ECS-1000, Solacom 9-1-1 EquipmentNone 09 List employer/s where you gained the experience in questions #6, 7, and 8 . Employer(s) must be listed in both the work history section of your application and in your response below to receive credit. List "N/A" if you checked none of the above. DO NOT INDICATE "SEE RESUME."10 List examples of duties performed to support your answers in questions #6, 7, and 8 . Employer(s) must be listed in the work history section of your application to receive credit. If none, type "N/A" in the space below. DO NOT INDICATE "SEE RESUME."11 This position requires you maintain the following certifications: 1. National Crime Information Center (NCIC) and Alabama Law Enforcement Agency (ALEA) Criminal Justice Information Center (ACJIC) Certification;2. American Heart Association Cardio Pulmonary Resuscitation (CPR)3. Association of Public Safety Communications Officials (APCO) Emergency Medical Dispatch (EMD)4. Association of Public Safety Communications Officials (APCO) Communications Training Officer (CTO).Are you willing to maintain these certifications? YesNo 12 Are you at least 19 years of age? Yes, I am at least 19 years of age.No, I am not at least 19 years of age. 13 The starting pay for this position is $21.30/hour. Are you willing to accept this pay rate? YesNo 14 Are you willing to work nights, weekends and all holidays? YesNo 15 Are you willing to work in a highly stressful environment on a daily basis? YesNo 16 Are you willing to make critical decisions under considerable pressure and stress? YesNo 17 Are you willing to work in an environment with limited opportunity to move from the work station? YesNo 18 Are you willing to have your supervisor monitor your telephone calls and have all of them recorded? YesNo 19 Are you willing to work 12-hour shifts, any day or night, including Saturdays, Sundays, and all holidays? YesNo 20 Are you willing to work in an environment which exposes you to angry, emotional or upset individuals or to individuals who use profanity? YesNo 21 Are you willing to work awkward shifts and be on call for extended periods? YesNo 22 Since age 18, have you been convicted of a crime or any offense other than minor traffic violations or do you currently have charges pending against you? YesNo 23 This position requires you pass a polygraph examination. Are you willing to submit to a polygraph? Yes, I am willing to take a polygraph test.No, I am not willing to take a polygraph test. 24 I understand that once my application has been submitted for this specific position that I WILL NOT be able to make any changes to it. Any changes to my master application will only be reflected in any future positions for which I may apply. Should I desire to have updated information included for this specific position I should contact the Personnel/Human Resources office at (334) 615-3180 for assistance. Yes, I Understand 25 Note : Before submitting your application, be sure to review your application for completeness and accuracy. Your examination score will be based on the information you have provided on your application and this supplemental questionnaire. Failure to provide sufficient detailed information may result in your application being rejected or receiving a lower score. Therefore, it is important that you provide complete employment information to include the name of your employer, your official job title, dates of employment (from-to, month/year), hours worked per week, and a detailed description of your duties for each job listed on your application. Resumes are not accepted in lieu of the application or supplemental questionnaire . I understand that failure to provide sufficient detailed information may result in my application being rejected or receiving a lower examination score. 26 Personnel Use Only Required Question...time of delivery to the pre-installation location until load-out to the feeder barge in preparation for offshore installation, for designated Vestas offshore wind projects in North America. The Deputy Pre-Installation Project Manager will work closely with and support...
...a motivated and driven Commission-Based Search Consultant. In this role, you'll take charge... ...one of the largest and most successful executive search firms in the country, with over 7... ...and professionally, while providing a company culture that is unmatched! If you are...
...The Delivery Driver position at North Coast will be responsible for loading, unloading and delivering product from our warehouse for... ...local delivery. This will require the driver operate a box van (non-CDL) and assist with some work on the production floor, sorting and...
...2k Job Description Village Green has an immediate Maintenance Technician position available.The Maintenance Technician... ...completion of work orders and special projects - Completion of plumbing and electrical service requests - Completion of apartment turns...
I am partnered with a Industry leading Commercial and Industrial Door Company looking for a proactive and results-driven Sales Manager with the desire to cultivate and nurture relationships within the commercial building industry. This company values employees, offers growth...