Customer Service (Seasonal) Job at Five Star Call Centers, Remote

N3d3VXV4cDBhV2kxYmZiVUpGTEExVkJVR1E9PQ==
  • Five Star Call Centers
  • Remote

Job Description

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.

This particular project is assisting clients with their seasonal holiday ordering from fruit baskets to steaks!

This is a Bring Your Own Device position to  work-at-home for individuals living in the states of : Alabama, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Bring Your Own Device (BYOD)- This position requires you to provide your own equipment and workspace.  

  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) 

Hardware/Software Requirements:

  • Processor: Intel® Core™ i5 5200 Series or greater
  • Memory: 8GB on Windows 8.1 / 10 64 bits
  • Screen Resolution: 1280x768 or higher, 1 monitor required (dual monitors preferred)
  • USB headset
  • No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
  • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
  • Firewall must be enabled (Will be checked prior to allowing login to system)

Qualifications

  • Previous 3-6 months customer service or customer support experience preferred
  • Previous 3-6 months call center or office background experience a plus
  • Basic computer skills
  • Quick learner and able to work independently
  • Type 20-25 words per minute accurately
  • Strong phone and verbal communication skills along with active listening
  • Must be 18 years of age
  • A background check applicable with state and federal laws will be required

Responsibilities

  • Manage large amounts of inbound or outbound calls in a timely manner
    • In this role, you'll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
  • Access company and client resources provided to accurately handle the call
  • Seize opportunities to upsell products when they arise
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested

Pay & Benefits

  • Starting pay - $14/hour, plus shift differential(extra $1/hr nights & wkds) 
  • Work hours - Shifts between 8:00am-10:00pm (EST) ; Work Days - Mon-Fri & Every Other Weekend (day off during week on wkd rotation)
  • Paid Training - typically 1-3 days in length from 9:00am-6:00pm (EST)
  • Status - Temporary; 20-40 hours per wk.  
    • Can turn into regular FT or PT employment pending attendance & performance pending business needs
    • Position expected till last till Christmas

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job.  Click here to read the full description.

NOT YOUR ORDINARY CALL CENTERᵀᴹ

Job Tags

Holiday work, Temporary work, Christmas work, Seasonal work, Shift work, Night shift,

Similar Jobs

Charles Foster

Mechanical Engineer Designer Job at Charles Foster

Mechanical Engineer DesignerJob Location:CharlestonBrief Description: Are you an Engineering professional searching for a new position...  ...Qualifications:~Engineer-In-Training (EIT) or Engineer Intern (EI) certification~Strong work ethic and solid... 

K2 Staffing, LLC

Printer Repair Technician Job at K2 Staffing, LLC

 ...Summary Our client is a growing IT Solutions & Printer Repair organization is searching for experienced candidates for the position of Printer Technician . We appreciate you taking the time to review the list of qualifications and to apply for the position. If... 

Monarch Investment

National Gutter Installation Technician Job at Monarch Investment

Description**NOW HIRING - NATIONAL GUTTER INSTALLATION TECHNICIAN - $25/HOUR**Trust me this is not just another job ad. This is an OUTSTANDINGopportunity to join one of the fastest growing companies in property management... Monarch!Unlike other companies we are... 

Walmart Inc.

Senior Manager, Creative (Senior Art Director, Fashion) Job at Walmart Inc.

 ...Position Summary... What you'll do... Senior Art Director (Fashion) Walmart Creative Studios About us: Walmart Creative...  ...final delivery of cohesive asset suites. Stay abreast of industry trends, consumer preferences, and competitive landscapes to... 

Compass Group

Creative Marketing Intern - The Music Center Job at Compass Group

 ...check us out by following the link below: Job Summary Summary: Looking for a part-time 15-20/hours a week Creative Marketing Intern to assist our Marketing Manager Essential Duties and Responsibilities: Build, plan, and maintain social media calendars for...