Job Description

POSITION SNAPSHOT

• Title : Client Support Specialist
• Department: Group Benefits
• Location: Pittsburgh, PA
• Responsibilities : account management of large accounts, deliver strategic health & welfare initiatives, manage benefit programs brokered by Henderson Brothers
• Compensation : competitive salary + bonus opportunities, comprehensive benefits, sizable time-off allotment, 4% 401(k) company match
• Additional perks: Tuition reimbursement, student loan relief, flexible work schedules, paid holidays

POSITION DETAILS
Expect your typical day as a Client Service Specialist in our Group Benefits department to be focused on the following initiatives:

• Account management: manage ongoing service needs of assigned large employer book of business, maintain proactive and heroic service to meet the needs of the client
• Plan management: co-develop and manage client strategic plans and initiatives. i.e. health and welfare planning, health management, data analytics, and voluntary programs
• Communications: develop accurate and concise materials for client resources
• Continuing education : Expand and maintain working knowledge of employer healthcare plans and regulatory compliance by attending meetings, education sessions, research, and formal continuing education programs.

We are interested in speaking with optimistic and self-motivated individuals, preferably with account management experience and searching for a dynamic career path in a professional setting.

• High School Diploma-Required, Bachelor’s Degree- Preferred 
• Life, Accident, and Health License-Preferred 
• Must obtain, post hire, within 90 days. 
• 3+ year of employee benefits account management, or human resources experience with an employee benefits focus.  
• CEBS, GBA, PHR, or SHRM-CP/SCP Designation-Preferred 
• Intermediate knowledge of employee health and welfare plans. 
• Clear understanding of life, accident and health insurance policies and policy management. 
• Experience or exposure to health management strategic planning.  
• Base knowledge of health insurance underwriting and self-funded terminology and philosophies. 
• Proficient skills in Microsoft Office products such as Word, PowerPoint, and Excel.
• Exposure to Epic or Applied Solutions is preferred.  

ABOUT US
Henderson Brothers is a fourth-generation, family-owned insurance brokerage firm that emphasizes doing what is right for our clients and colleagues. We value kindness, humility, teamwork, and a desire to provide truly exceptional service and solutions to our clients. It is these values that have earned our nomination as a Top Workplace in the Pittsburgh, PA area.

Henderson Brothers supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class.

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