Job Description

Harris County Public Library (HCPL) - History

What began in 1921 and the years following as a collection of small libraries housed in stores, post offices and private homes has grown into a system of 26 branch buildings, 2 technology service centers, and 2 partner locations offering collection/circulation services. HCPL operates branches in unincorporated parts of Harris County and cities which do not have their own library systems.

What you will do at Harris County Public Library :

This position is responsible for the end-to-end customer service experience by connecting customers with the information they seek. Perform circulation tasks and support innovative programs. Demonstrate knowledge on all library operations and deliver an exceptional customer service experience. Exemplify the high standards and expectations for the library system in its daily operations and services.  

Duties and Responsibilities:

• Provide customer service and manage customer accounts using the integrated library system software in the library and during outreach events 

• Assists patrons on computers, answering phones, and assisting with request for assistance

• Checking in and delivery of holds, returned items, and new items

• Pulling expired holds, shelving returned and new items, running reports, and looking for lost items on the shelves

• Basic reference service in the library and during outreach events

• Promote library services to the community

• Accurately enter data, handle sensitive customer information, and handle cash transactions

• Maintain and promote an engaging and attractive library collection

• Attend staff meetings, activities, and professional conferences and actively serve on committees

• Other duties as assigned

Harris County is an Equal Opportunity Employer

If you need special services or accommodations, please call (713) 274-5445 or email [email protected] .

• High School diploma or GED equivalency

• One (1) year of verifiable Customer Service experience

• Available and reliable transportation for work-related duties  
• Documentary evidence of graduation from an accredited high school or successful completion of the General Educational Development Test (GED) must be readily available upon request

Knowledge, Skills and Abilities:

• Customer service principles promoting positive partnership and public relations

• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)

• Excellent communication skills (verbal and written)

• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment

• Ability to work well with public and staff members

• Cash handling practices ensuring accountability and accuracy

• Work with various cultural and ethnic groups in a discreet and effective manner

• Proficient with Social Media (Facebook, Twitter, Instagram, etc.)

• Proficient with the Internet and Office 365

• Must use your personal mobile device for our Multifactor Authentication process

NOTE:   Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

• Bilingual (preferred)

Position Type and Typical Hours of Work:

• Part-time | Regular 

• Typical shifts are Day, Evening, Nights, Weekends, etc.

• $16.76 Per Hour
• Paid Biweekly

Work Environment:

• This job typically operates in a professional office environment.

• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

• At times, work can be performed in an outdoor environment and possible exposure to inclement weather or various temperature changes.

• There could be exposure to dangerous or aggressive/adverse populations.

• Sitting for long periods; light physical activity that may include walking, standing, stooping, bending, reaching, lifting, and carrying.
  Ability to lift, carry, and exert up to 25 pounds. Occasionally lifts, carries, and exerts up to 40 pounds.  

• Reports to Positions: Branch Manager, Assistant Branch Manager, or Library Technician Supervisor
• Supervises Positions: None

Work Location:

• Parker Williams Branch Library - 10851 Scarsdale Blvd, Houston, TX 77089

Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

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