Job Description

Filing Deadline: Wed 12/11/2024

UCSD Layoff from Career Appointment: Apply by 12/03/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 12/11/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.

This position will be located at our Reproductive Endocrinology and Fertility Clinic in La Jolla.

DESCRIPTION

Under the supervision of the Clinic Manager is responsible for customer service, registration, appointment scheduling and insurance verification. Receives patients into the clinic/ check in / registration / financial assistance / scheduling / building and editing of provider templates, check out patients. Answers multiple telephone lines with accuracy and clarity with emphasis placed on quality Customer Service.

Adheres to the established scheduling protocols and telephone scripting and behavioral standards. Interviews customer via telephone to obtain demographic and financial information necessary to secure patient account. Completes registration for new or previously registered patients, timely and accurately. Registers bulk accounts as needed. Verifies insurance eligibility for outpatient services on all Third-Party Payers. Provides authorization support as needed. Utilizes various automated eligibility systems to obtain basic eligibility information.

Communicates clearly and effectively with patient/clinic staff when services are deemed unauthorized. Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Collects co-pays etc. Researches and responds to patient basic billing inquiries, assists with resolution of minor billing problems. Refers patient to appropriate agency/resource for financial assistance. Refers patient to alternate source of healthcare when appropriate. Maintains workstation in an organized manner as outlines by management to facilitate efficient and effective retrieval of information. Reads and adheres to policy changes within Registration and Scheduling. Attends and actively participates in staff meetings, sharing information and ideas with co-workers to maintain and environment conducive to learning and supports cohesive team atmosphere. Performs other related duties as assigned.

This position will oversee daily scheduling of appointments, review and attachment of referrals, confirmation of authorizations, communication with patients in person, by phone, and through our Epic EMR. Daily maintenance of the lobby appearance, office supplies, and break room materials will be managed by this position. Prompt attention to detail, familiarity with Epic template management, and comfort with outlook, Excel, and Microsoft Teams are requested. Understanding of benefits, patient insurance coverage and out of pockets responsibilities is extremely beneficial to this position.

MINIMUM QUALIFICATIONS

• Three (3) years of related experience.
• Imaging or OB/GYN experience
• Trained on EPIC or other comparable system.
• Knowledge of third-party payors including federal, state and private health plans.
• Experience with patient check-in and cash handling.
• Experience updating Registration.
• Possess demonstrates problem solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met. Possess demonstrated computer skills and be able to work between multiple systems during calls.
• Possess excellent customer service skills.

PREFERRED QUALIFICATIONS

• Three (3) years of experience with Insurance Verification and Benefit Verification.
• Provider Template/Cadence Experience.
• Experience with Infertility or cash (self) pay patients.
• Experience with scheduling time sensitive/urgent patients.
• Possess excellent written and verbal communication skills.
• Experience with office supply inventory and ordering.
• Call center or scheduling department experience.
• Bilingual: English/Spanish.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $54,664 - $67,944 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $26.18 - $32.54

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

a. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

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