Job Description

Job Description

Play a crucial role in transforming ideas into functional products, while navigating through complex challenges. Develop your skills, contribute to meaningful change, and propel your career in an environment that values growth and learning.

As a Product Delivery Associate in the Teller Express Area Product under the Branch Operations Product, you play a crucial role in enabling the release of products and features. You will have the opportunity to work across the organization, continuously delivering value and developing your skills. As part of the User Acceptance Testing team, you will collaborate closely with Product Owners and Scrum teams, testing initiatives and projects, and identifying and escalating system issues. Your role is pivotal in mitigating pre-production defects and ensuring the implementation of system enhancements. You will be a strong advocate for both the business and our customers, ensuring that results from testing are effectively communicated and tracked.

Job responsibilities

• Supports delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies
• Contributes to change management activities across functional partners and documents adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Documents blockers and impediments to aid with dependency management and resource availability
• Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines
• Performing testing activities for initiatives across one or more assigned projects, utilizing processes, methods, metrics, and software that ensure the quality, reliability and systems safety and security.
• Leading testing efforts and lead, mentor, assist, and coach  
• Documenting testing artifacts such as test plans, milestones, trace matrix, test scripts, defects and test execution reports
• Working with area product owners and technology leads to identify the appropriate data for testing and prepare that data for the test cases
• Assisting Application Developers and technical support staff in identifying and resolving problems
• Understanding the interfacing applications, test environments, tools and methodologies
• Assessing risk to the project based on the execution and validation while making appropriate recommendations

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
• Demonstrated experience or equivalent expertise in product management, project management, or a relevant domain area
• Exposure to operational management and change readiness workstreams
• Ability to operate comfortably in a multi-task / multi priority environment with timelines
• Ability to drive improvements and change, and facilitate test methodology discussions across the business unit

Preferred qualifications, capabilities, and skills

• Emerging knowledge of product release and deployment processes 
• 2+ years of experience with system/application software testing
• Experienced in writing use cases, functional specifications, scenarios, business processes, workflows, process flows, test cases, and test plans
• 2+ years branch experience working with Teller Express and it’s peripherals
• Test case development and defect resolution
• JIRA Experience 
• Experience in Agile development methodology

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.

Job Tags

Similar Jobs